KYC policy
Last updated: 2026-08-27
Why verification exists
VeryWell casino verifies players to confirm age and identity, protect wallets from takeover, and meet AML duties under licence AOFA-ALSI-202505022-FI1. Most first-time cash-outs near the £1,000 daily cap require approved documents before funds leave the cashier.
Documents we accept
- Government photo ID (passport, national ID or driving licence) with visible edges.
- Proof of address dated within three months (utility bill or bank statement).
- Payment-method proof showing your name on the card or wallet where requested.
Review timing
Complete, uncropped scans usually clear within a few hours during UK daytime; complex cases can take up to 72 hours. Partial uploads restart the timer. Live chat can confirm file types and whether a selfie-with-ID step is required for your risk score.
Failed or expired checks
Rejected files cite a reason (glare, crop, mismatch). Resubmit corrected images rather than opening a second account. If details change (new address or surname), update the profile and refresh documents before the next large withdrawal to avoid holds inside the £5,000 weekly cap window.